Micah Solomon , CONTRIBUTOR

To learn that your company, division or department has performed poorly on a customer service survey can be more than demoralizing. It can bode ill for future financial results, and can even directly threaten your livelihood.

https://www.forbes.com/sites/micahsolomon/2017/09/18/10-steps-to-glowing-customer-service-reviews-and-survey-results-even-if-you-just-got-slammed/#5122e3347b47